Business updates

Wednesday, November 1st, 2023

In this section:


Consultant Care Center hours

Call or text the 💚Consultant Care Center💚 toll-free at 1-866-450-7499 or email CustomerService@norwex.com. The Consultant Care Center is open Monday through Friday, 8:00 a.m. – 8:00 p.m., CT, and on Saturday, 9:00 a.m. – 5:00 p.m., CT.

The Consultant Care Center and Home Office will be closed on Thursday 23, 2023, in observance of the Thanksgiving holiday.🦃


Welcome Rob Keen, Chief Executive Officer, North America

We’re very pleased to announce the appointment of Rob Keen as the new CEO of North America. He brings a wealth of experience in strategic and operational transformation and, as North America CEO of Weleda for the last seven years, led the team to double the business.

Rob has significant experience working in multinational corporations in our core cleaning and personal care categories and has a natural passion for our Mission. With a start date in early November, he is excited to meet everyone in the near future.


Tools and offers to build your business


New branding, new messaging

As we do business in a post-Covid world, regulators have increased their efforts to ensure that consumers are well-informed about the benefits of the cleaning products they use. Norwex welcomes these efforts, because we believe that all products on the market should be as safe as they are effective.

As a result, we’ve strengthened our core messaging and made some adjustments to simplify our communication regarding our microfiber and BacLock® technology.

What has changed
1. We have updated our microfiber cleaning statement to further explain the microfiber’s unique ability to physically remove bacteria from a surface with water alone.

Previous statement: Removes up to 99% of bacteria from a surface with water alone when following proper care and use instructions.

New statement: Densely woven, superfine Norwex Microfiber physically removes up to 99% of bacteria from a surface using only water when following proper care and use instructions.

2. We also updated some of the phrasing regarding our BacLock micro silver technology to more precisely reflect its ability to self-clean the product itself.

Previous: BacLock is solely designed to inhibit bacterial odor, mold and mildew growth within the product.

New: BacLock is an antimicrobial agent solely intended to protect and self-clean the cloth by inhibiting growth of odor-causing bacteria, mold and mildew.

These changes have already been completed in English to our U.S. website and fall digital catalog. All assets available on The Resource, including video and social media assets, are ongoing and should be updated soon. Content updates in other cultures will follow in the near future.

What hasn’t changed
Rest assured, the products themselves have not changed and remain as effective as ever at helping you quickly, safely and effectively reduce harmful chemicals and eliminate single-use waste. We’re merely honing our language to make it even more clear how our superior microfiber works mechanically, while our BacLock micro silver technology protects the product itself.


Norwex NOW

The newly rebranded Norwex gear is here!

Shop NorwexNow.com for new t-shirts, hats, drinkware and more. Want a custom look for your Team? Go to Custom Team Apparel to design a style that’s as special as your Team.


Vista proshop promotions

November 1–2, 30% off everything

November 7–9, 30% off business cards

November 13–17, $5 off subtotal

November 20–22, 35% off everything

November 24–26, 50% off everything, Black Friday

November 27–28, 40% off everything, Cyber Monday

How to access the Norwex Print Portal:

  1. Visit and bookmark your Norwex ProShop: Norwex.OurProShop.com.
  2. To get started select “Create Account” and fill in your information.
    You must register as a new user. Your Vista login credentials do not apply.
  3. That’s it! Log in, choose your locale and start customizing your Norwex marketing materials!

🤩 Remember: New Consultants get 50% off business cards when using the code NEWNORWEX50.


Office Suite Catalog Mailing Program

📣 Office Suite members can have catalogs sent to their customers through our Customer Mailing Program. It makes sharing Norwex easy!

Help your customers bring Norwex home for the holidays by reminding them to use the $10 off code MERRY10 in the Holiday 2023 Catalog!

The code is good through noon, CT, December 1, 2023, so plan to reach out to customers in your Customer Mailing Program to see what they want to order from you – for $10 off! The discount code is good toward any Norwex product, including new ones, when they spend $99 or more.

Not an Office Suite subscriber?

The Customer Mailing Program is just one of the many benefits Consultants receive as part of their subscription.

💡Go to the Consultant Office > Dashboard > Account > Office Suite Preferences to subscribe and enjoy programs like the Customer Mailing Program, Sample Program and AutoShip & Save!


AutoShip & Save Program

With AutoShip & Save, your customers can save 10% on recurring orders of their favorite consumable products.

Here’s how it works:

👉AutoShip & Save page on Norwex.biz 

👉AutoShip & Save graphics

👉AutoShip & Save FAQs for customers

👉AutoShip & Save FAQs for Consultants

💡See a list of products included in the AutoShip & Save Program on Norwex.biz > New > AutoShip & Save.

💡Offer AutoShip & Save to your customers by signing up for Office Suite on Consultant Office > Dashboard > Account > Office Suite Preferences.

Share AutoShip & Save with your customers so they can save on their favorite skin care products and prebotic- and enzyme-based cleaners to help them live cleaner, safer, better.

Get tips for how to use AutoShip & Save in your business in this 5-minute video, featuring Senior Executive Sales Leader Lana Ranahan.


View all the content from this month's Norwex News here.

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