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with friends to create excitement.
de tus productos con amistades para crear emoción.
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te da consejos y herramientas.
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* No hay garantías en cuanto a ingresos. En general, aquellos que dedican más tiempo y esfuerzo a su negocio Norwex tienen el potencial de obtener mayores ingresos.
AutoSave
AutoSave allows your customers to get their favorite products shipped to them automatically. Additional perks will include the opportunity to add full priced products to their replenishment order, get 10% off on replenishment orders and earn Free Shipping
See the FAQs on AutoSave for more details
Referral & Host Program
Customers with an account can customize their own personal link and share it with family & friends to earn rewards like Norwex Credit towards free products, 50% off items and Free Shipping.
See the FAQs on Referral & Host for more details
Key things to know:
Key things to know:
Key things to know:
Key things to know:
Key things to know:
Key things to know:
Back Office Step by Step
Including your new Reports
Click here to walk through the new Back Office step by step
Key things to know:
Key things to know:
Key things to know:
What is a Personal Link?
Do I need to have Office Suite for my customer to have a Personal Link?
Can my customer shop on their own Personal Link?
How can my customer get a Personal Link?
Can my customer customize their Personal Link?
Does a Personal Link expire?
Can a Consultant have a Personal Link?
What happens if I cancel my Office Suite subscription and I have customers who have Personal Links?
How does my customer get a Personal Link?
What does the “Customer Account” section look like for my customers?
What are Norwex Discounts?
What can I spend my Norwex Discounts on?
Can I use Norwex Discounts on 50% off items?
Can I use Norwex Discounts on shipping?
Can I use Norwex Discounts on new products?
Are Norwex Discounts commissionable for Consultants?
Do Norwex Discounts expire?
Will my customers get a notification that their Norwex Discounts are expiring?
Can I see if my customers Norwex Discounts are expiring?
Do I have Norwex Discounts as a Consultant?
Are Consultants Norwex Discounts different than Shopping Sprees?
Key things to know:
When my customer has their Personal Link, what rewards can they earn?
What rewards can my customer earn when they decide to Host an event?
Is there a limit to the amount of rewards my Host can earn?
Is there a timeline for my event?
Can I still close my event early if I need to?
How can I change the date of my event?
Can my host self-check out?
Can a Host order on their own event?
What happens when my Host has a booking?
How many 50% off items can my Host earn?
Do the 50% off items expire?
Are 50% off items commissionable?
Can a Host re-book themselves?
How do I add a booking onto an event?
Can a Consultant self-Host?
If I don’t have Office Suite, can I still Host an event and can my customers have an event?
As a Consultant, if I have an event open on my main account and someone places an order – do I need to “move” it to the event?
What happens when a customer signs up during the event?
How far in advance can I schedule an event?
What if I want to have more than one event at a time?
What if my Host wants to schedule an event for the following year?
How any days in advance can an event open to earn rewards?
Can I schedule an event earlier than 90 days out?
How much more time do I have to collect orders after the event date?
What happens when an order comes in after the 14 day “last call” window?
Can my customer open another event right away?
What if my customer is earning their 10% by sharing their Personal Link and they decide they want to Host an event to unlock more?
How do I place an order?
Will the one hour cancellation window still be available?
How do I cancel the order?
Can I still move an order?
What if I work or miss the order when the order comes in and I don’t see it?
If an order goes onto the wrong event and it’s not on my personal website and I’m not personally hosting it, can I move it?
How long do I have once an order is placed to move it?
How do I move the order?
What if a customer places an order with the wrong Consultant?
Will our customers know how far away they are from unlocking a discount or special offer?
Key things to know:
AutoSave is the NEW AutoShip & Save.
If I don’t have Office Suite, can my customers participate in AutoSave?
Will my customers who are signed up for AutoShip & Save be migrated over to the new AutoSave program?
What is the new AutoSave program?
If I am a Consultant and am signed up for AutoShip & Save as a customer, will my account become my Consultant account?
What if my email is different – how do I move my subscription or do I need to start a new one?
What items are available in the AutoSave program?
Who is eligible to sign up for AutoSave?
As a Consultant, do I need to subscribe to Office Suite to sign up for AutoSave?
How does the AutoSave discount work on the first order?
How does the AutoSave order work on the replenishment order?
Can I add full priced items to my replenishment order?
If there is a Flash Sale when my order ships and I have that item on the order, will I get the Flash Sale price?
If a sale price is offered for my AutoSave item at the time my order is generated, will I receive the sale price?
Can I add a Spend & Get to my AutoSave order?
How far in advance can I schedule my AutoSave order?
How can I change the date of my AutoSave order?
How do I get free shipping for my AutoSave order?
What type of notifications will my AutoSave customer receive?
Can I see AutoSave orders that are coming up for my customers?
How do I see customers that have AutoSave orders?
How do I skip a delivery?
How do I combine products to be in the same order?
When will I be charged for the orders?
How do I make changes to my AutoSave account information?
If an item is out of stock when it is time to ship, what happens?
Are AutoSave orders eligible for refunds?
How do I make changes to my AutoSave account information?
Will customers who were in AutoShip & Save be instantly eligible for all the benefits of AutoSave?
What’s included in Office Suite:
Why do I want Office Suite?
How much does Office Suite cost?:
How do I know when I will be billed?
How do I know if I’m subscribed to Office Suite?
Is Office Suite required to be a Consultant?
How can I opt in or out of Office Suite?
What happens if I cancel Office Suite?
Can my customer have a Referral Link if I don’t have Office Suite?
Can my customer Host an event and earn rewards if I don’t have Office Suite?
How do I learn more about Office Suite?
What is a Preferred Consultant:
Key things to know:
What happens if a new customer doesn’t choose a Preferred Consultant?
Can my customers choose me as their Preferred Consultant?
If I don’t have Office Suite, how can I become someone’s Preferred Consultant?
Can my customers change who their Preferred Consultant is?
If an order comes into the main Norwex.com website and I am their Preferred Consultant, will I get the order?
Can a customer purchase from me if I am not their Preferred Consultant?
If a customer places an AutoSave order at my event but I am not their Preferred Consultant – will I receive the subsequent orders?
What are the benefits of Office Suite & being a Preferred Consultant?
Can a customer change their Preferred Consultant mid-event?
How are my customers identified in the new system?
Do I have to enter an email with a .com?
What happens if my customer doesn’t have an email?
What happens to my customers email / contact when they’re combined?
Can we import personal contacts into the Back Office contacts?
What is a Shop Offer?
Do I need to have Office Suite to use Shop Offers?
How do I turn on a Shop Offer?
Do I have to offer Shop Offers to everyone?
Where can I find Shop Offers?
Can I attach a Shop Offer to a Shared Cart?
What if I don’t want to turn on the Shop Offer for everyone?
Do Shop Offers reduce my SubA?
How can I share my 35% discount with a customer?
How can I share a portion of my discount with a customer? and What if I don’t have any Account Balance to pay for a portion of the order?
Can I add a discount to a Shared Cart?
Do I need to have Office Suite to use the “Share A Cart” feature?
How do I create a Shared Cart?
Can I add a Host to a Shared Cart?
Can my customer change the Host on the shared cart?
Can I add a Shop Offer to a shared cart?
Can I add AutoSave to a shared cart?
Can my customers change the items in the cart?
What are some other ways I can use to share a cart?
Can I add a shared cart link to my website?
How many shared carts can I have?
Are the “Shared Carts” stored anywhere?
What are filters?
Where are they available?
How do I use them?
What types of things can I filter for?
Can I filter and see my customers links and upload to Project Broadcast?
Will the Shopping app continue to be available for customers & Hosts to use?
Will my customer know how far away they are from unlocking a discount or Shop Offer when they’re shopping?
Will my current .biz website forward to my new .com website?
If I change the name on my website – will my old website continue to forward?
Who can use the Nori app?
Will Consultants who do not have Office Suite have the same functionality in the app?
What devices can the app be used on?
Will the app work offline?
How do I sign in
Can I access the Back Office from the app?
What languages is the app available in?
Is there an iPad or Tablet app?
Is this the same contact list as in my back office?
What sorting options are there?
What filtering options are there?
Can I add new contacts from the app?
How does the search work?
What information is shown for orders?
Is shipping information available in the app?
What information is shown for Events?
What other information can I view for a customer?
What notifications will I see in the app?
How can I manage push notifications in the app?
Which notifications are real-time vs scheduled?
For the scheduled notifications, can I change the date and/or time of the notifications?
What are templates and where can I access them?
Can I edit a Norwex template?
Can I add my own templates?
How do the fields under the text box work?
What does linking a template do?
How many templates can be added?
Is there a maximum character count for templates?
Can I share a template with my team?
Can I attach images or other content to a template?
What messaging platforms does the app work with?
Will I be able to see messages I send in the app?
Can I use my Project Broadcast number?
For general issues, please first check that you have the newest version of the app. Then:
Push notification troubleshooting
If you are not receiving push notifications, please check the following:
If you need to escalate an issue to the Norwex support team, please make sure to provide the following info:
Your personal stats
Commission Details
Business Stats
Success Builder
Trip & Incentive Tracker
Tracker for your new Consultants
See their start dates & recruiter
Track their progress towards earning a reward or earning their kit for free
Dive in and see all their info at a glance
Celebrate & Coach your team
Track their sales, recruits, progress towards trips
See their trends on key business activities
Dive into their teams stats and more!
Erin Bartley, VPSL shares her success with the Share a Cart feature and how it helped provide her customers with the ‘easy button’.
Jennifer Lay Brackob, SL shares how easy it is to share personal links with customers! Check it out and get sharing today!
Sarah Stanko, EVPSL breaks down all things personal links and how to maximize it for your business!
Amy Dabbelt, SESL shares how she is using NORI Tools for her Perks Clubs to save time, money and bring in new customers!
Nichole Stephen, SL shares how she authentically connects with customers to solve their problems with Norwex Solutions using NORI Tools.
Megan Slate shares her passion (and practical ideas) for how to take advantage of AutoSave on our Nori training today.
Will the dormant reports take into accocunt the “reactivate for free” Consultants?
Can I see my team members’ rewards?
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